I am writing this to warn other consumers about the persistent incompetence and lack of accountability at Safford Hyundai Fairfax. My experience has been a series of major operational errors and complete communication breakdowns that have been ongoing since late January. Initially, this dealership provided me with the WRONG vehicle. It took them weeks to realize their mistake, which required a car swap—a clear sign of a total lack of operational oversight from the start. The situation has only worsened regarding my sales tax refund. I have been following up on this issue for over 4 months. On March 18th, ... Read More

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DealerRater - May 13, 2026

I am writing this to warn other consumers about the persistent incompetence and lack of accountability at Safford Hyundai Fairfax. My experience has been a series of major operational errors and complete communication breakdowns that have been ongoing since late January. Initially, this dealership provided me with the WRONG vehicle. It took them weeks to realize their mistake, which required a car swap—a clear sign of a total lack of operational oversight from the start. The situation has only worsened regarding my sales tax refund. I have been following up on this issue for over 4 months. On March 18th, JD Davis (General Manager) stated in writing that based on his communication with the lender, the refund should take about 30 days. It has now been nearly two months since that stated timeline, and JD has completely ignored my multiple follow-up emails. I am appalled to see that this dealership holds a D- rating from the BBB for failing to respond to customer complaints. Ignoring customers seems to be their standard operating procedure.

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Very attentive and helpful. Appreciated their prompt communication and quick service once the parts arrived.

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Servicing went well; communication I'd rate a 3. I got texts after I showed up in person to check on status, after a 3-1/2 hour wait. I finally succeeded in having Derek show me how the iQ charger works.

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Good customer service He is very detailed about my car mantinance and upgrade service in needs

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I love working with Alix and team. They are always very pleasant and have the answers to any questions right away.

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Winderful. Very satisfied. Had a really good time. David was great. He is knowledgeable, very smart, understood my concerns, and resolved them.

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I already filled out the survey No updates were ever given to me. I waited 5 hours at a starbucks for an oil change and tire rotation. I had to call to get an update. The service center seemed overbooked or understaffed. Poor customer service.

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My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car.

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Extremely poor communication. I had to call and leave messages only to not get calls back. The worst part was that I was also told two conflicting things about my car. First they found a problem. Then there was no problem.

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Don was fantastic. He went above and beyond in taking care of everything I could possibly need. He explained all my options and the costs. He stayed late to help me get the paperwork done. And has been wonderful helping me get acquainted with my new car

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Everything was great, except the car was really dirty. I believe they used to wash the cars after service, so I'm guessing that wasn't available because of the construction. Regardless, irrigation would been nice to have mentioned it to me. This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home. What really bother bothered me was that my windshield was super dirty and they didn't even bother to clean it even though they put in new window washer fluid! This is the type of thing that ... Read More

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DealerRater - Dec 22, 2025

Everything was great, except the car was really dirty. I believe they used to wash the cars after service, so I'm guessing that wasn't available because of the construction. Regardless, irrigation would been nice to have mentioned it to me. This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home. What really bother bothered me was that my windshield was super dirty and they didn't even bother to clean it even though they put in new window washer fluid! This is the type of thing that leaves a bad impression, particularly because it's the last thing before going home.

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Jorge was very professional and very kind and friendly he was also very knowledgeable and suggestive

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Service was completed, but rotated tires received no additional air pressure - all remained at 28/29 which was 6-7 lbs psi low... also, no communication regarding when car was ready for pick up

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The rep at the dealer provided me with the best help to get my car resolved and ordering the parts I needed

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Good They were polite efficient and professional. Good location as well I like them a lot

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Knowledgeable, quick turnaround Understood problem, provided loaner, repair under warranty and returned next day. Thanks

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We buy all of our cars from Don. Great service. Sales manager and the whole team are exemplary.

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Sung was very respectful and professional. I got a pretty good deal from Safford Hyundai.

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No problem at all!! Just help me w/ the problems why the warning lights were on

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Josh the service manager is excellent. He was able to get me in very quick and took care of all of our warranty issues. Five stars and thank you again Josh.

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Dealership has a good variety of new vehicles and fast turnaround of service and repairs.

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Quick, friendly and professional. Hard to do while dealership is undergoing a renovation. I'm happy.

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Always great been there for 20 years Excellent service provided by the team at Safford

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5 excellent service, truly ok. how many more? ulalalalalalala.. he is good very good service

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Good service and customer care. Everything well explained and done quite quickly. Dropped the car at night and next afternoon it was ready I was the 60 miles revision.

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My car was finished quickly and in good shape so I could be on my way.

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Busy place! Especially during facilities update. The store is accommodating well - in my view. Joshua and technicians made excellent assessments of the fault and made service recommendations that addressed the fault and preventive maintenance. Thanks to all!!

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Mr. Sung Lee made my Hyundai Santa Fe Hybrid purchase a great experience. He was extremely kind and patient, providing clear and detailed explanations of all the vehicle’s features and buttons so I could fully understand them. His warm and calm demeanor made the entire process smooth and stress-free, from the car tour to completing all the paperwork step by step with no hassle. I am very satisfied with my purchasing experience with Mr. Sung Lee. Thank you!!

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Things went about as well as I'd hoped. Josh and team were able to save me some money. I do wish that there was a lounge area, though.

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Didn't answer the phone when discussing pricing. Would only text. Piecemealed the pricing instead of providing the total cost for a full picture of service.

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CJ and Jay were very professional and provided very good customer service. They answered questions professionally.

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I dealt with several people and they were all wonderful! Very responsive! They were great!

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Excellent Detailed explanation to the lots of questions. Kind and patisn't Smart No more Best

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Amazing customer service... went above and beyond Andrea took time to research best way to handle the situation and had my best interest..and Jorge was encouraging..made sure I was well taken care of.

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The quote was much too expensive to replace a window problem..but I was unable to seek other quotes. I bought the car here but will not be returning for service

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Excellent service. Alix is top notch. The sole reason I come to the Fairfax location for service.

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Friendly service, service was covered under warranty, did take over a day but was not an issue

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Very attentive and professional Kept me updated on anything my vehicle needed as well as offered needed work to prevent further damage to my vehicle.

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Dana Ghobashi was excellent. Had the car ready to go for me when I arrived, so the test drive wasn't delayed by her going to find the car and bringing it around. She was personable, engaging, and part of the reason I returned. Let's face it - the car was the main reason. I was at a different dealer down the street who did not have my car ready when I arrived and did not show much concern that it wasn't there when I did arrive, and gave a halfhearted excuse as to why it wasn't ... Read More

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DealerRater - Dec 15, 2025

Dana Ghobashi was excellent. Had the car ready to go for me when I arrived, so the test drive wasn't delayed by her going to find the car and bringing it around. She was personable, engaging, and part of the reason I returned. Let's face it - the car was the main reason. I was at a different dealer down the street who did not have my car ready when I arrived and did not show much concern that it wasn't there when I did arrive, and gave a halfhearted excuse as to why it wasn't there. I left and went to Dana to buy the car from her.

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Dereck was rude and condescending when customer expressed dissatisfaction. Jorge Dismissed customer concerns; customer had to asked several times to push to find the problem. Failed to provide timely updates so that the customer can make arrangements while not having the vehicle.

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Exceptional experience with Abbas and Jenni! Purchased our family car, and I can’t say enough great things! From start to finish, process was smooth, transparent, and genuinely enjoyable. They were knowledgeable, EXTREMELY patient, and took the time to understand exactly what I was looking for—never once making me feel pressured. We had a ton of questions and they explained every step clearly, and made sure I felt confident and comfortable with my decision! Professionalism and care TOP NOTCH! Highly recommend working with ABBAS and JENNI! I absolutely love my car and would not hesitate to return or recommend ... Read More

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DealerRater - Dec 15, 2025

Exceptional experience with Abbas and Jenni! Purchased our family car, and I can’t say enough great things! From start to finish, process was smooth, transparent, and genuinely enjoyable. They were knowledgeable, EXTREMELY patient, and took the time to understand exactly what I was looking for—never once making me feel pressured. We had a ton of questions and they explained every step clearly, and made sure I felt confident and comfortable with my decision! Professionalism and care TOP NOTCH! Highly recommend working with ABBAS and JENNI! I absolutely love my car and would not hesitate to return or recommend them to friends and family!

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Great customer service, but the shuttle service needs more help, I waited about 40 minutes for a ride, then had to wait an additional 15 minutes to get to my destination since other customers needing the shuttle service too.

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The experience was a little hectic due to the ongoing construction. I got the sense that everybody was doing their very best with a bad situation. I recently had some work done ( on my daughter's car) at Stafford Mazda and the entire experience was much much better Hopefully, that will be the case when the construction is complete

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This was a very mixed experience. The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested documentation in advance, and then drove over an hour from Maryland with my wife and kids to complete the deal — only to be told in person that the documentation was suddenly “the wrong type” and the agreement would not be honored. That should have been caught before asking a customer to travel, and it caused a lot of unnecessary stress and wasted time. That said, once the situation was escalated, things ... Read More

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DealerRater - Dec 15, 2025

This was a very mixed experience. The initial part of the process was frustrating and poorly handled. I was given a written commitment regarding my trade-in, provided the requested documentation in advance, and then drove over an hour from Maryland with my wife and kids to complete the deal — only to be told in person that the documentation was suddenly “the wrong type” and the agreement would not be honored. That should have been caught before asking a customer to travel, and it caused a lot of unnecessary stress and wasted time. That said, once the situation was escalated, things improved significantly. The General Manager, JD, stepped in, took ownership of the situation, and made sure the deal was corrected and completed as originally agreed, with a reasonable concession for the inconvenience. I appreciate that he didn’t dismiss the issue and worked to resolve it properly. I also want to specifically call out the salesperson who worked with us both visits (unfortunately I don’t recall his name). He was consistently professional, helpful, and patient throughout, even when the situation was difficult. He made the experience noticeably better and was a pleasure to work with. Overall, this could have been a much better experience if the initial trade issue had been handled correctly. Credit is due to senior management for ultimately making things right, but the early breakdown prevents this from being a higher rating.

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The maintenance experience was professional and good. I also received good updates on the status The only thing I didn't like was the charge for using a credit card was not clear until I was picking up my car. Had I known in advance I would have brought a check. The fee was a substantial amount due to the work I had done.

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Great service from the staff that helped me with my new car. One of the best costumer service I have experience in a dealership in a while. Lery from sales department went beyond while trying to find a car the perfect car for me.

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Everything was great, minus the renovation, which is understandable They fixed my car and it went well

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Very good. Professional. Jorge was a true professional. The service was efficient. I was very satisfied.

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Great staff that they have here, Super friendly and fast service. I’ve worked and been a customer at multiple dealerships and this is one of my best experiences. It could be so simple and simple does it best for me. My service advisor Josh made everything super easy and that’s how you build a lifetime customer. Josh and Safford Brown Hyundai Fairfax is now my go-to when I service my 2025 Elantra.

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I waited 2 hours in the cold for a 20 minute oil change. Poor Service.

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In for periodic service. Good communication, easy in and out. Service good, 15 word minimum bad

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Quick straightforward ICCU replacement. That's enough to say, mkay. Really, I've said enough. For serious.

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Evaluation and service was extremely professional. Communication was fantastic. Grateful to have our car fixed and Safe again. Thank you.

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We had a problem with a service at the dealership before we went on a long trip. We were able to nurse the vehicle through the trip and get it back to the dealer, who remedied the situation at no additional cost. We own three cars of this make that will all continue to be serviced by this dealer. Value is important but value without integrity means no customer loyalty. You’re integrity has earned our continuing business.

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I’ve purchased two cars from this dealership and have five Hyundais. I’ve also gotten family and friends to purchase Hyundais in the past. I’ve had some truly amazing experiences with Hyundais dealerships—the last let me know that I need to locate a new one to work with moving forward. Truly disappointing.

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Great People. Alix is awesome. Nice and knowledgeable staff personnel. Try to get you in and out as quickly as possible

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Service process has improved since last visit, Robert was very helpful with my service request

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The staff was great and Don got us the deal we were looking for. Thank you!

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The staff are always welcoming and attentive, forthright with what is needed and go over all the options

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The Service advisors don't explain what was wrong with the car and what they changed or how they fixed the issues. They say they would call back but they don’t. Very unprofessional.

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The service department is poorly managed. Dropped my car off at 645am on a Friday, got a phone call at 12:30 to approve basic work…nothing had been done at this point. I called to follow up at 2:30 pm…was told technician was on an extended lunch…I called again at 4:45pm told car would be ready until next day. received a call Saturday morning at 845am that the car was done but I would not be allowed to pick it up due to some processing with assurant (program purchased w/ the brand new car at this dealership) and that it ... Read More

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DealerRater - Dec 10, 2025

The service department is poorly managed. Dropped my car off at 645am on a Friday, got a phone call at 12:30 to approve basic work…nothing had been done at this point. I called to follow up at 2:30 pm…was told technician was on an extended lunch…I called again at 4:45pm told car would be ready until next day. received a call Saturday morning at 845am that the car was done but I would not be allowed to pick it up due to some processing with assurant (program purchased w/ the brand new car at this dealership) and that it would most likely be Tuesday. I got it taken care of and picked up my car…there are so many other incompetent details of this visit to list. long story short, don’t go to this dealership for service. don’t buy a car from this dealership, because you will be tied into returning to this dealership for maintenance.

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Service was done quickly. An issue was found, and I received video showing details on my phone. I approved the extra work and it was done quickly and at a fair price.

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Thank you for the knowledge, ease in the process, and general positive experience. It is appreciated. Happy to have found this dealer. Jenni was wonderful to work with.

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I was disappointed in the service I received. It was hard to get someone on the phone, I often left messages and never got a call back. I was given a time for pick up and the car was not ready for over an hour after that projected time. Then the inspection had not been completed as requested. I was told someone would contact me this weekend and that failed to occur. This level of service will make me seek elsewhere for my next car and dealership.

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Very well received. Josh was very professional. Always have a good experience with the dealership.

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Alix did a great getting service started on a snowy and keeping me informed as to what service would be needed during the day.

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Great experience from start to finish! The sales team was friendly, honest. Highly recommend this dealership!

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Went for a standard oil change. Next day while driving, car alerted that engine oil was low. Checked and there was very little oil inside. They forgot to put the oil in. Had car towed and wasted a whole Saturday waiting for tow truck pick up car. Do better!

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Helpful and got me situated without issue Wasn't expecting to leave with a new car at a similar rate, pleasantly surprised

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I have been buying Hyundais for 20 plus years and have always had my car serviced at Fairfax Hyundai. I can always get a quick appt when needed. Josh the service advisor is top notch. He keeps me informed, is very knowledgeable and explains things so I understand. I recently bought a car from another dealer (only because they had the color) and quickly found out they did not compare to Fairfax Hyundai. Will be taking my car there from now on.

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Been dealing with Don since 2008, this is our 6th vehicle we bought through him. We won't deal with any other dealer unless he's the salesman we deal with. You need to keep him around.

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They have quick and professional staff that didn’t pressure us. Buying a car was easy

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Surprisingly great experience at Stafford Hyundai. From the greeting to getting the car back sooner than promised. Even with the waiting area being renovated - across the street is a very friendly Starbucks!

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.I was very happy with the service. I will come back again to have more work done.

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I’ve been going to this dealership for a long time and really appreciate their consistently great work and customer service. Josh Durdaller is exceptional in every way. He’s thorough, friendly, and is always able to answer any questions. I also appreciate Alix Webb stepping in during my last appointment to help me out when Josh was unavailable at one point. She’s always someone who’s consistently excellent to work with. Although they’re going through a major renovation, they’ve figured out a way to make dealing with them quite easy.

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Alix is always upfront with information and descriptions that I can understand. She seems to truly care about a continuous relationship. It has kept me a loyal customer

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Awesome service! Availability and professionalism. Alix and the team have been doing a great job for years!

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In response to your email, I am still waiting for a return call from Robert from last week. I have a case #41801985, since November 10, 2025. Responded to a letter from Hyundai Motor America re paint problems.

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Able to make an appointment for an oil change, unlike in the past, and it took only one hour and 10 minutes. Impressive

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Quick and responsive service. Josh the Service manager was excellent Quick turn around little wait

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The dealership is under construction and it is quite chaotic there. I have a hard time hearing the Service guy that was signing me in, I ended up paying a bill that was almost double what I was expecting. I did enjoy the shuttle service to and from my home.

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My sake associate, Saxon, was extraordinary. Polite, courteous and respectful are just a few of his makeup

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I was very satisfied with the service and timely manner required to complete the service.

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The worst communication ever. If my car wasn’t under warranty still, there is a zero percent chance I would bring my car here still. I have never received a call to update regarding the status of work, only getting answers when I’ve called multiple times. This past week, after I called twice, our car was ready.. great! Then my husband goes to pick it up, they can’t find it, then they are telling us it’s still not done. We picked up the car, but what a headache and what absolutely poor customer service.

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Awesome customers service! Todd and the team went above and beyond to help us get our desired car!

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Good. Need waiting room. Everyone was very friendly and helpful. Process was smooth and easy

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Don was super helpful and got us the best deal Don was super helpful and kind. He got us exactly the deal we were looking for

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Good service work and appointment scheduling. Typical service upsell just about every time, but I get that at every dealer shop.

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I marked one point off perfect because we had a lot of trouble communicating with your team. The results are good. Thanks! Jean Bonilla

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Quick, easy, and professional. Satisfied with my visit Great service and smooth process Overall a pleasant experience

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Good service and quick process! Specially sales man, Sung lee is recommended. He is professional and very kind.

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The young man who handled things for me was courteous and explained the time it would take to complete the work.

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Donnie was very knowledgeable of the vehicles and their features . He was very responsive and timely in our communications and made the entire purchasing process a breeze.

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Great It was awesome. The customer experience was good. I would recommend. Jorge was great

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He was professional and courteous He gave updates on my vehicle and informed me about the price

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Can’t trust service tech to ensure work and lost a part from my vehicle.

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Outstanding communication in terms of response time and transparency allowing the customer to have confidence and trust in their work.

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Very responsive and kept me up to date on what was going on Very good

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They forgot to change power steering fluid and forgot to check tire pressure, 3 of our 4 tires needed air and I had to pull the car back in to get it completed properly. Took us an additional 45 minutes after paying for the car and then was told to wait and have the power steering fluid changed after the first of the year.

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I had a question about the recommended section of my bill; was it something that was done or should be done next time. The female receptionist seemed agitated, told me I got a call and those services were rendered, and then pushed me the invoice and said I should go ask someone else who helped me. The service liaison came over and explained, she was very professional. It was that the receptionist seemed annoyed with my question, answered it incorrectly as she actually didn't know but didn't state that we should seek confirmation, and was eating fast food ... Read More

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DealerRater - Nov 30, 2025

I had a question about the recommended section of my bill; was it something that was done or should be done next time. The female receptionist seemed agitated, told me I got a call and those services were rendered, and then pushed me the invoice and said I should go ask someone else who helped me. The service liaison came over and explained, she was very professional. It was that the receptionist seemed annoyed with my question, answered it incorrectly as she actually didn't know but didn't state that we should seek confirmation, and was eating fast food which is likely why she thought my question was an inconvenience. Not a good look but outside of that, everything else was great!

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